Contact Us

OFFICE & HOURS OF OPERATION

MBC has six convenient offices to serve you.  All offices are staffed with personnel who are trained to support your requests for MBC products and services.  You may visit any MBC office, regardless of the base you live on.

TELEPHONE CUSTOMER SUPPORT

MBC telephone customer support personnel are available to assist you between the hours of 0800-1900 Monday – Saturday.

You may contact MBC by phone via the following numbers:

Japan landline or Japan Cell: 03-6868-2345
United States: 512-672-7517
Kadena DSN: 96-6-7517
Marine Corps DSN: 634-8000 then 1-512-672-7517

EMAIL CONTACT

You may send a general inquiry to MBC by email at info@mediattimail.net. An MBC representative will respond to your email within one business day.

ONLINE TICKETING

MBC has an online ticketing system that allows you to report any service related issues 24/7/365. MBC representatives review all tickets during each business day. Tickets submitted after hours will be reviewed during the next business day. To submit a ticket online click HERE.

Holidays

The MBC offices and Call Center are closed in observance of the following holidays. Holidays that fall on a Saturday are observed on the prior Friday and holidays that fall on a Sunday are observed on the following Monday.
• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day and the day after Thanksgiving
• Christmas Day