Contact Us

Offices and Hours of Operation

MBC has six convenient offices to serve you.  All offices are staffed with personnel who are trained to support your requests for MBC products and services.  you may visit any MBC office irrespective of the base you reside.

Kadena Air Base – Building 403
Building 403 is located between the Commissary and the Movie Theater.
Monday – Saturday 0800-1700

Camp Foster – The Spot
The MBC offices are located inside the Spot Food Court in Building 200
Monday – Saturday 0800-1700

Camp Hansen – Building 2619
Building 2619 is located between the Exchange and the Palms Club
Monday – Saturday 0800-1700

Camp Courtney – Building 4319
Thursday 0800-1700 (closed for lunch 1300-1400)

Camp Schwab – Building 3413
Building 3413 is located near PMO and the old main gate
Monday, Wednesday, Friday 0800-1700 (closed for lunch 1300-1400)

Camp Kinser – Building 107
The MBC offices are located inside the Camp Commander’s Building #107)
Tuesday & Friday 0800-1700 (closed for lunch 1300-1400)

Telephone Customer Support

MBC telephone customer support personnel are available to assist you between the hours of 0800-1900 Monday – Saturday.  You may contact MBC by phone as follows:

Japan landline or Japan Cell:   03-4580-0579
United States: 512-672-7517
Kadena DSN:  96-6-7517
Marine Corps DSN:  634-8000 then 1-512-672-7517

Email Contact

You may send a general inquiry to MBC by email at info@mediattimail.net.  A MBC representative will respond to your email within one business day

Online Ticketing

MBC has an online ticketing system that allows you to report any service related issues 24/7/365.  MBC representatives review all tickets during each business day.  Tickets submitted after hours will be reviewed during the next business day.  To submit a ticket on-line click HERE.

Holidays

The MBC offices and Call Center are closed in observance of the following holidays:  New Year’s Day, Dr. Martin Luther King Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, day after Thanksgiving & Christmas Day.  Holidays that fall on a Saturday are observed on the prior Friday and holidays that fall on a Sunday are observed on the following Monday.